Frequently Asked Questions

How long does delivery take?

Orders are processed within 1–2 business days.

Delivery within the United Kingdom usually takes 7–14 business days.

Do you offer free shipping?

Yes. We offer free standard shipping on all orders within the United Kingdom.

Can I track my order?

Yes. Once your order has been shipped, you'll receive a tracking number by email (where available).

What is your return policy?

We offer a 30-day return policy for eligible items. Please visit our Refund Policy page for full details.

Can I cancel my order?

If your order has not yet been processed, please contact us as soon as possible. Once an order has been shipped, it cannot be cancelled.

My package arrived damaged. What should I do?

Please contact us within 48 hours of delivery with your order number and photos of the damaged package or product.

How can I contact customer support?

You can reach us through our Contact Us page. We aim to respond within 24 business hours.