Refund policy
Refund Policy
30-Day Return Policy
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return, the item must:
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Be unused and in its original condition.
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Be returned in its original packaging.
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Include all accessories and components received with the product.
Proof of purchase or your order number is required to process any return request.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Personalized or custom-made products
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Clearance or final sale items
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Products that have been used, damaged by misuse, or returned without their original packaging
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery with your order number and clear photographs of the issue.
We will review your request and arrange a replacement or refund where appropriate.
Return Process
To request a return, please contact our customer support team through the Contact Us page before sending any item back.
Returns sent without prior authorization may not be accepted.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.
Exchanges
We replace items only if they are defective, damaged, or incorrect.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Email:
yzlimniehr216@hotmail.com